Readico Support
Contact us
Email help@raagtech.co.uk and tell us what happened, which phone you use and which version of Readico you have. We read every message and aim to reply within 5 to 7 working days.
Common questions
I got a new phone, or reinstalled Readico. How do I get my information back?
If you backed up your account with Google, open Readico, tap "I already have an account", choose Google and sign in with the same Google account. Your information comes back. If you did not back up with Google, your information cannot be recovered on a new phone, so we recommend doing it from your profile once you have set up.
How do I switch to a different Google account?
Log out from your profile. The next time you tap "I already have an account", Google lets you choose the account.
My reminders are not arriving.
Check that notifications are allowed for Readico in your phone's settings, and that battery saver is not stopping the app. If you still do not get reminders, contact us.
Voice setup is not working.
Readico asks for microphone and speech recognition permission the first time you use voice. If you said no, you can turn it on in your phone's settings. You can also set up with the form instead of voice.
How do I change or delete my information?
You can edit your profile, medicines, doctors and symptoms in the app at any time. To have your account and all its data deleted, email us from the address you use with Readico and we will delete it within 30 days.
More information
Read how we handle your data in our Privacy Policy.